Accessibility in the Auckland Town Hall
AUCKLAND TOWN HALL
Venue address
301–317 Queen Street, Auckland Central 1010
Getting to Auckland Town Hall
Public transport:
- The closest bus stop is Stop #7059 on Queen Street
- Bus Routes include City Link, 299, 020, 312, 302, 309, 606
Drop‑off and taxis:
- There is a drop-off zone directly outside the main entrance that can be used for private vehicles, taxis, and rideshare services. This area includes a taxi rank
Accessible parking:
- Accessible parking is available at The Civic Car Park. Enter off Greys Ave, lifts take patrons to street level. During standard hours, the first 2 hours of mobility parking are free with usual rates applied afterwards. After 6pm and on weekends, mobility parking is free. Take your mobility card and entry ticket to a pay machine and press the help button. Within the Civic Car Park, the Mobility parking locations are: Level 1 Town Hall corner 1x large space - number 271; Level 1 Sky Metro corner 5x spaces - numbers 9-13; Level 2 Town Hall corner 2x spaces; Level 3 Town Hall corner 3x spaces
- Visit the Parking and Transport page on the Auckland Town Hall website for more information
Entering the Venue
- Main entrances (Queen St and Greys Ave/Aotea Square) are wheelchair accessible and step‑free
Lifts:
- A glass lift is located in the central atrium
- The lift provides step‑free access to the Great Hall and Concert Chamber. Lift access is available from both the Queen St and Greys Ave entrance
Inside the Venue
Mobility access:
- Wheelchair, companion, and early seating available
- Two manual wheelchairs are available for hire, please pre‑book by calling 09 309 2677
Accessible bathrooms:
- One accessible toilet is available on the Stalls level, beside the main bar and the VIP rooms
Accessible seating + tickets
- For the Gala Concert/s:
- A certain number of accessible seats are reserved for access patrons
- Please contact Ticketmaster using the details listed here
- When you book, please request accessible seating and discuss with the ticketing agent to make sure the assigned seat/s will meet your access needs
- For the day-time performance sessions:
- Seats are not bookable in advance, but are available. If you require accessible seating, please arrive early and notify door staff/ushers
Performers and Backstage Access
- Step‑free wheelchair lift access to the stage is available
- There are accessible toilets backstage, however no accessible dressing rooms
Additional Accessibility Supports
- Quiet / low‑sensory spaces available on request
- Hearing Assist system available
- Service dogs are welcome
- Hidden Disabilities Sunflower Initiative
- Visit the Accessibility page on the Auckland Town Hall website for a virtual accessibility tour
On‑site Support
- Auckland Live staff are trained to support participants and audience members with access needs
If you have specific access requirements or would like assistance planning your visit, please contact Auckland Live ahead of your visit:
https://www.aucklandlive.co.nz/visitor-info/accessibility
accessibility@aucklandlive.co.nz
(09) 309 2677